At SugarPop, we understand that sometimes circumstances change, and you may need to cancel an order. We aim to make this process as convenient as possible. Please review our cancellation policy below:
You may cancel your order within 24 hours of placing it. We are unable to accommodate cancellations for orders that have already been processed, shipped, or are in transit.
To be eligible for a cancellation, the following conditions must be met:
The cancellation request is made within 24 hours of order placement.
The order has not already been processed, shipped, or is in transit.
To initiate a cancellation, please follow these steps:
Contact our Customer Support team at [email address] with your order number and cancellation request.
Our team will review your request and confirm whether the order is eligible for cancellation.
Orders are typically processed within 24-48 hours of placement. If your order has already been processed, we regret that we cannot cancel it. In such cases, you may consider our return and refund policy.
If your order is eligible for cancellation, and you have been charged, we will refund the full purchase amount to your original payment method. Please allow up to 14 business days for the refund to be processed.
We reserve the right to update and modify our cancellation policy. Any changes will be reflected on this page, and we encourage you to review our policy periodically.
If you have any questions or need further assistance regarding our cancellation policy, please contact our Customer Support team at [email address] or [phone number].
